FASTTRAK Technologies Support

Getting Started 4

• New Customer - Getting Started Checklist
• InVision Quick Start Guide
• Available Support and Training Resources
• About FASTTRAK - Who we are and What we do?

Initial Setup and Configuration 9

• Step 1: Company Setup
• Step 2: Global System Settings
• Step 3: Vehicle Type and Vehicle Setup
• Step 4: Employee Setup (drivers)
• Step 4b: Affiliates and Commission Agent Setup

View all 9

Advanced Pricing Setup 2

• Hourly and Point-to-Point (fixed) Pricing
• GEO Pricing - Distance and Duration

Features and Functionality 9

• InVision Features - Charter Management
• InVision Features - Vehicle Maintenance
• InVision Features - Document Center
• Creating Custom Grid Views.
• InVision Features - Driver Schedule and Availability

View all 9

Importing from Other Software Applications 1

• Importing using FASTTRAK Import Templates

Operational Workflows 3

• Reservation Workflow - Creating a Reservation
• Creating Invoices (Single Reservation or Multi-Reservation)
• Managing Customer and Corporate Profiles

Dispatch Functions 8

• Dispatch Dashboard
• Multiple Documents: Print or email.
• Customer/Trip Manifest
• ASSIGNING DRIVERS / AFFILIATES AND VEHICLES TO A RESERVATION
• Copy, Repeat, Book Next Segment, Delete Of Existing Reservation

View all 8

Getting Started 1

• ULTIMATE - User and Role Setup

Dispatch Functions - Ultimate 8

• Multiple Documents - Creating and eMailing
• Autocomplete User Guide
• GEO Pricing User Guide
• Group Management CSV Import Help File
• Passenger Dashboard User Guide

View all 8

General 2

• FASTTRAK InVision Online vs FASTTRAK Ultimate Desktop
• FASTTRAK Express Web Retirement

FASTTRAK Driver App (IOS/Android) 6

• IOS/Android Download and Install
• Driver App User Guide
• InVision - Driver App ADMIN Settings
• InVision - Driver App USER SETUP
• InVision & Ultimate - Driver App, End User Guide (for Driver/Chauffeur)

View all 6

Customer Booking Portal (Online Reservations) 6

• Customer Booking Portal Overview (your website integration options)
• Customer Booking Portal Setup
• Customer Booking Portal Theme Examples
• Customer Booking Portal Advanced Portal Profile Scenarios
• Customer Booking Portal Advanced Customization Options

View all 6

SMS Messaging 2

• Messaging Limits and Overall Costs
• ZipWhip SMS Migration to Text Request

Zoho CRM Integration 5

• Zoho CRM Integration Overview
• Setup FASTTRAK access to Zoho CRM
• Synchronize FASTTRAK Profiles into Zoho CRM
• CRM Lead/Quote/Book Process
• Booking Profile Setup and Configuration

QuoteBot 1

• The Quote Bot Setup in FASTTRAK

GNet Setup and Configuration 1

• FASTTRAK Ultimate - eAffiliate Setup. (FASTTRAK to FASTTRAK)

Carey Setup and Configuration 3

• Carey Setup and Integration Guide - General Overview
• FASTTRAK Ultimate - Carey Configuration Steps
• Carey Billing Integration Guide

DEEM/Transponet Setup and Configuration 1

• DEEM Transponet Setup and Configuration

Karhoo Setup and Configuration 0

Partner JSON API (Version 2.1) 0

Legacy SOAP/XML API 0

Web Services - VEHICLE MAPPING 1

• VEHICLE MAPPING - InVision

Release Notes 3

• FASTTRAK Platform: Release Notes - Ongoing
• FASTTRAK: Carey Integration Release Notes - Ongoing
• FASTTRAK InVision - Recent Updates

FASTTRAK Academy 1

• FASTTRAK Academy Session - Vegas 2023