FASTTRAK Technologies Support

The Driver App supports a few configuration options from an administrative standpoint. Configuration options can be found within the left of the screen under the following:

System Setup icon  à Global Settings, Employees tab à FASTTRAK Driver App

Specific settings will be described below.

By default, drivers can save their login credentials. The user is immediately logged in after starting the app or if the app sessions times out. If checked, drivers will be required to log in every time they access the app.

By default, drivers can go on duty without selecting a vehicle. If checked, drivers will be required to select a vehicle when going on duty. This is important since the GPS data when on duty is tied to a driver and vehicle (if a vehicle is selected). If you want to track vehicles and drivers, you may want to enable this option.

Note: If a driver selects a vehicle when going on duty and that vehicle does not match the vehicle assigned to an active trip, the driver will receive an alert and the GPS data will be tracked for the vehicle assigned to the trip.

By default, drivers do not have to enter begin and end mileage. If checked, drivers will be prompted when closing out a trip to enter vehicle mileage.

By default, drivers do not have the ability to add fixed charge items (i.e., expenses) to trips from the driver app. If checked, this feature would be enabled, and the driver will see a list of items to choose from. Based on these fixed charge items settings, drivers will see assorted options for fixed charge items. If not enabled or no items fixed charge items are available for the pricing plan, the add expenses options will not be shown.

If checked, drivers will be required to enter Driver Notes if closing out a trip and the trip is in DROPPED status.

For this setting, you must keep in mind that the “active” or “pinned” trip will designate that a driver sends GPS data for a given trip. Therefore, on the dispatch dashboard, the driver will show as “ON TRIP” instead of just “ON DUTY” if they have pinned a trip. Furthermore, if active on a specific trip, the driver’s location will show on passenger dashboards.

If this setting is checked, drivers will have the ability to unpin regardless of what trip is active; therefore, impacting their display on passenger/dispatch dashboards. This flexibility was given in settings simply to allow operators to tailor their workflow to accommodate various needs.

If this box is checked and a passenger number does not exist in the reservation, it will display the Customer Profile phone number instead to the driver.

This setting determines the amount of time in the future for which driver jobs will be shown on the trip list. If the status is driver scheduled through Dropped, the job will be shown if it is within the window.

This setting determines how long completed trips will stay in the trip list. This allows for drivers to set driver in time as necessary after a trip is completed. Note: trips marked as No Show are removed immediately from the trip list.

The Driver App Login Message is displayed to drivers after every login. This message can be used to post reminders, messages, etc. as necessary. If no message is needed, simply clear out the text in the setting textbox.

By default, drivers will not see Amount Due information for a trip. If enabled, drivers will see Amount Due information when the reservation is set to “Collect” and the balance is > $0.00.

These settings allow dispatch to hide/show ‘trip notes’ and ‘trip preferences’ (the note boxes inside the reservation) within the driver app detail page.

This setting will show/hide the Trip Type and Trip Category selected in the reservation within the Driver App. 

This setting will show/hide the “No Show” status option from within the Driver App. If unchecked, drivers will NOT be able to set a NO SHOW status.

This setting will show/hide the “Reject Trip” status option from within the Driver App 

Note: If enabled, once rejected in the Driver App, the trip status will change to ‘Trip Confirmed’ and put ‘Rejected by Driver’ in the ‘Driver Dispatch Status’ column on the dispatch screen. 

If unchecked, drivers will NOT be able select ‘Reject Trip’ within the Driver App.

If you do not know what Express is, ignore (leave unchecked). This is a legacy permission that will soon be removed.

If checked the driver will be able to see the drivers pay for the last 90 days in the app. If unchecked, the driver will not see the option to view Driver Pay in the app.