FASTTRAK Technologies Support

The FASTTRAK Driver App is free to download and is available for both iPhone and Android phones. Follow the steps below for your device.

The app needs permission to use your phone's GPS so dispatch can see where you are while you're On Duty. You'll be asked to allow this the first time you open the app.

When the app asks for location permission:

• iPhone: Choose "Allow Always". This lets the app track your location even when you switch to another app (like Maps or Messages).
• Android: Choose "Allow Location". Your location will only update when you physically move.

Every time you go On Duty, the app checks that your location is set up correctly. If something isn't right, you'll see a warning. Your location is only shared with dispatch while you are On Duty — never when you are Off Duty.

Your login is the same email address and password you use for FASTTRAK Express.

To log in:

1. Enter your Email Address.
2. Enter your Password.
3. Tap LOGIN.

Forgot your password? Tap Forgot Password? on the login screen, or ask your supervisor to reset it.

Password expired? Passwords must be changed every 90 days. The app will take you to a Change Password screen automatically.

After logging in, you'll be asked if you want to go On Duty. When you're On Duty, dispatch can see your location on the map.

To go On Duty: Tap the car icon in the top-right corner of the screen and confirm.

To go Off Duty: Tap the same car icon again and confirm.

Your Trip List shows all your jobs. At the top you'll see three tabs:

• Pending — New trips waiting for you to accept.
• Current — Trips you've accepted and are working on.
• Complete — Trips you've recently finished.

Each job card shows:

• The date, time, and job number
• The passenger's name
• The vehicle type
• Pickup and drop-off addresses
• Any stops along the way

Tap any job to see the full details.

You may see small icons on your trip cards. Here's what they mean:

	Orange triangle: There's a garage pickup time for this trip.
	Red Location Dot: There's a Spot Time set for this trip.
	Yellow star: This trip needs special handling.
	Crown: This passenger is a VIP.
	Dollar sign: There is a balance due for this trip.

When dispatch assigns you a trip, it will appear in the Pending tab. You'll see two buttons right on the card:

• Confirm (green): Accept the trip. It will move to your Current tab.
• Reject (red): Decline the trip. Your dispatcher will be notified.

Broadcast Jobs: Some operators may also enable broadcast job assignment where a job is broadcast to multiple drivers and drivers can accept the job on a first-come-first-serve basis. This must be enabled by the operator specifically. Once enabled, drivers will see two options for Pending jobs; Assigned and Available.

• Assigned: These jobs were specifically assigned to the driver (standard assignment workflow).
• Available: These jobs were assigned to a driver group. The job is not assigned specifically to the driver until the driver accepts the job, at which point it will be removed from all other driver lists.

As you work a trip, keep your status updated so dispatch always knows where you are in the trip. You don't need to open the full trip details to do this.

From the Trip List:

1. Find the trip in your Current tab.
2. Tap the green button (e.g., "Set On Location") to move to the next step.
3. Or tap the … button to choose a different status from the list.

Typical trip progression:

Tap any trip card to open the full trip details. Here you'll see everything you need to know about the job:

• Customer — who you're picking up
• Phone — tap to call or text the passenger directly
• Bags — how much luggage to expect
• Vehicle — the vehicle assigned to this trip
• Trip Type & Category — the type of service
• Amount Due — if the passenger owes a balance, it's shown here in red

Scroll down to see pickup and drop-off notes, passenger preferences, additional stops, and the closeout section.

When your trip is done, scroll down to the Trip Start/Closeout Info section in the Trip Details screen. You can fill this in at any point during the trip — you don't have to wait until it's over.

If your company allows it, you can add extra charges (like tolls or parking) to a trip directly from the app.

1. Open the Trip Details screen and scroll to Trip Expenses.
2. Tap the + button to add a charge.
3. Select the charge type from the list and update required details.
4. Tap the save icon to apply it.

To remove a charge, tap the delete icon next to it.

You can check your payment history right from the app — no need to call the office. The Driver Pay screen shows your last 90 days of pay records.

To view your pay:

1. Tap the Driver Pay button at the bottom of the screen
2. Each row shows the trip date, job number, amount, and payment status.

Passwords expire every 90 days. When yours expires, you'll automatically be taken to the Change Password screen after logging in. 

You can also change it any time from the menu.

1. Tap the ☰ menu icon and choose Change Password.
2. Enter your current password.
3. Enter your new password and confirm it.
4. Tap Save.

Various settings are available to tailor you app experience.

1. Tap the ☰ menu icon.
2. Tap Settings.
3. You'll see multiple settings that can be adjusted.
4. Additionally, the GPS and Push Notify setting will confirm whether you permissions are setup correctly. If they are read, click the button to run the permission setup for your device.

If you contact FASTTRAK support, they may ask for your app version number. Here's how to find it (2 places):

1. Tap the ☰ menu icon.
2. Tap About.
3. You'll see your App Version, along with other information the support team may need.

Additionally, the version is shown in grey text from the login screen.

You can also tap View Privacy Policy from this screen to read the app's privacy statement.