FASTTRAK Technologies Support

This article will describe updates to the FASTTRAK Platform (i.e. Release Notes).

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Platform Updates (all clients and services)

• Resolved issue where Quotes created in the Customer Portal were not showing in the internet reservations update list and notification.

FASTTRAK Ultimate Desktop

• Added ability to modify Reference value for affiliate pay from the billing finalize screen
• Added the ability to select up to 10 pricing plans for searching within Customer Portal Booking Profiles.
• Added new column to Charge Item Booking Analysis report showing underlying customer regardless of invoice Bill to.
• Added additional CRM settings in support of non-US customers.
• Resolved issue where an error was thrown when trying to send customer portal login instructions
• Resolved issue where the pick-up/drop-off notes were inadvertently cleared when generating next segment and reversing the trip. 
• Resolved issue where Customer Portal Booking Profile was not loading customer-specific pricing plans.
• Resolved issue with Passenger Secondary address where the auto-complete was not bias to the operator/company location.
• Resolved issue where Customer selection dropdown did not always show all active customers.

FASTTRAK InVision Web

• Added affiliate name to driver assignment dispatch screen when selection is an affiliate driver
• Resolved issue where reservation deposit was not converted to payment when finalizing the reservation
• Resolved issue where Passenger trip-reminder email address was not checked by default when email was present
• Resolved issue where datetime selection was off screen on mobile reservation form
• Resolved issue where customer default address was not pre-populated on reservation form
• Resolved issue where the invoice 'emailed' flag was not set correctly after emailing the invoice in billing.
• Resolved minor UI issue where loader screen was too intrusive to the user
• Resolved minor UI issue where debug messaging was showing on Charge Credit Card button
• Resolved minor UI issue where google image was broken and not displayed on reservation form
• Resolved issue where invalid calendar settings were causing long delay when loading calendar
• Resolved issue when saving a tax-item GEO rule hung and did not save correctly. 
• Resolved issue which would cause a GWO quote to fail if pricing a departure trip.

Platform Updates (all clients and services)

• Added the ability to modify the lock period in drive scheduling, including weekly and bi-weekly lock support (previously month only) 
• Added support of multiple email addresses in trip reminder communication; i.e. trip reminder email address on reservation form)
• Added premium service to allow direct SQL query access to FASTTRAK database for integration and business intelligence support.
• Added logic to clear notification/reminder flags if the scheduled pick-up was changed to a future date.
• Added logic to automatically populate Reference column in Affiliate Pay from external farm-out affiliate's reservation ID.
• Added Reference column to Affiliate Pay report
• Resolved issue where the Repeat Booking Weekly process would skip the first day on subsequent weeks. 

FASTTRAK Ultimate Desktop

• Added the ability to create/send payment request links directly within a send document request; i.e. Send Quotation, Send Trip Invoice Estimate, etc.
• Added ability for admin to remove payments made through a credit card processor (for external cleanup)
• Added the ability to multi-select delete passengers in customer profile.
• Added help information to Affiliate photo URL stating the URL comes from affiliate partner (i.e. GNet) and not FASTTRAK
• Added Cell Phone Search to Customer Profile list
• Resolved issue where new reversed segments were not clearing pick-up/drop-off notes accordingly.
• Resolved issue where adding a Fixed Charge Item manually to a reservation was not allowing quantity value.
• Resolved issue where adding an Airport was throwing an error.
• Resolved issue where new/single profile address was not setting as primary/billing and warning prompt was always shown

FASTTRAK InVision Web

• Added additional load logic to reservation form for faster loading
• Added new/missing properties to Customer Profile; restricted drivers, Time zone, Default Contract, Option" Never send invoices to this client, Option:" Email copy of invoice when paid in full.
• Added prompt showing Customer Booking notes on Customer selection on reservation form
• Added missing option in global settings: Confirmation, show tax % on tax items
• Added additional logic to update flight/pick-up times on time change
• Added GNet icon to left-side navigation for quick GNet dashboard access
• Added vehicle type to Mobile dispatch card list view
• Resolved issue where an "Invalid Amount" error was sometimes thrown when paying invoices
• Resolved issue where a driver could not be assigned to a Carey reservation
• Resolved issue where an internet reservation could not be acknowledged
• Resolved issue where passenger status update SMS/Email was sending incorrect verbiage
• Resolved issue where Customer Profile email was required when it should not be required

Carey

• Full support of Carey billing integration for all operators
• Resolved issue where Carey billing was not running at expected time (1AM operator time)

Customer Portal (currently in pre-release)

• Added better display to profile address/passenger lookup in trip search auto complete
• Added logic so multi-pricing plans from portal profile were set into new customer profiles allowing for consistent search results once they were a  new customer
• Added Google time zone lookup from pick-up address to set FASTTRAK reservation time zone
• Added additional verbiage to form validation stating what information is missing
• Added legacy non-zone price logic in support of Legacy portal operators moving to new portal
• Added logic to allow flat rate zone match even if GEO says duration is greater then operators flat rate duration estimate
• Added logout to mobile menu
• Added logic to hide inactive account from corporate account list
• Added logic to search name and address for auto-complete; previously just address.
• Updated mobile UI for search result cards and added auto-scroll on search results
• Resolved issue where GEO pricing searched were not showing duration as expected
• Resolved issue where corporate booking was not asking for Credit Card when profile was set to bill credit card
• Resolved issue with round-trip search and failed validation not allowing user to continue
• Resolved issue where invalid corporate login display spinners inconsistently
• Resolved issue where booking summary was not updating correctly on round trip
• Resolved issue where unexpected addresses were showing in corporate address auto-compete lookup
• Resolved issue where passenger information needed to be re-entered when booking roundtrip
• Resolved issue where footer trips button was displayed even though corporate contact did not have access to trip list.
• Resolved issue where corporate contact was not able to edit existing reservation
• Resolved issue were customer-level discount was added twice
• Resolved issue where existing customer reservations were not assuming company from customer profile

Reports

• Resolved issue with fixed discount displaying '%' label

APIs

• Customer Portal API: Added airport latitude/longitude lookup on quote requests
• Customer Portal: Added make-primary endpoint for profile credit cards
• Customer Portal: Added geocoding support for addressed returned in hydrated quote request
• Customer Portal: Added the ability to add a fixed gratuity during a booking request
• Partner API: Resolved issue with new assign-driver-advanced endpoint and "already-assigned" logic.
• Partner API: Added access to internal rate-request endpoint for retrieving rates similar to internal FASTTRAK clients
• Partner API: Greatly minimized endpoint list for API appliance performance increases

Carey

• Added Carey Billing integration support. This includes the ability to automate sending of closed jobs directly to Carey without the need of a WIZ file.
• New Outbound settings added to Carey integration setup form in System Settings 
• See additional setup and information here.

Customer Portal (currently in pre-release)

• Many updates to the latest Customer Portal (Customer Portal 3) ***currently in pre-release
• Added Promo support
• Added Custom vehicle type image support
• Added Contact Us form support
• Added logic to show all vehicle types shown in search results regardless of valid pricing
  • No pricing allows Contact Us Form workflow
  • Or new Request Information workflow: Customer continues booking but saves as a quote in FASTTTRAK for review by operator
• Added ability Force save as quote for all reservations
• Split Customer Portal notifications into two separate workflows:
  • New Customer Registration: Sends email with Registration Link requesting customer to set a password. Customers will no longer be sent their customer portal password.
  • Existing Customer Communication: Send email with standard Customer Portal link with access to portal.
• Added ability for sysadmins to view a customer profile or corporate contact Customer Portal password.
  • Includes change log entry when password is viewed
• Additional setting added to Customer Portal setup in System Settings
• Additional mapping of Group Passenger information into Group Passenger manifest

Platform Updates (all clients and services)

• Added new SMS setting allowing you to append text to all SMS communication.
• Added new setting to support Ordered By notification via email when driver is assigned
• Added change log for when a corporate contact changes his/her email address
• Added better handling of GNet integration failures with more specific failure messages in the client.
• Added change log support for when Invoices are finalized.
• Resolved issue where Auto-closeout was not respecting profile-level setting
• Resolved issue where departure information was not included in Driver Scheduled information.
• Resolved issue where Driver Notification was sending regardless of setting
• Resolved issue where pre-trip notifications were sent to corporate contacts even if not enabled for pre-trip communication

FASTTRAK Ultimate Desktop

• Added Delete Note support back into Daily note calendar
• Added Passenger ID column to Ultimate group import feature to expose unique ID per passenger. Aligns with ID shown in Customer Portal when customer adds group booking.
• Added support for Passenger Phone number in Group Passenger booking from Customer Portal and mapped to Group Passenger record
• Added email notification to Passenger's Driver Assigned notification. Previously this only went out in SMS.
• Changed "Build Invoices" to "Assemble Invoices" to better align with InVision.
• Resolved error when setting driver status from left Current Status navigation in Ultimate
• Resolved issue with Privacy Link URL when confirming privacy policy yearly (after login).

FASTTRAK InVision Web

• Added prompts when making changes to scheduled pickup and/or verified flight times
  • Confirm update of flight time when scheduled pick-up changed
  • Confirm update to flight time when flight is verified and time has changed
  • Confirm update of scheduled pick-up when flight time has changed
• Minor changes to reservation form requiring selection of customer prior to making changes to other reservation fields.
• Removed seconds from time display application-wide
• Removed change customer option on new reservations as it was impacting the new reservation workflow and customer defaults vs information already entered on form.
• Resolved issue where updating an address name in the additional information textbox multiple times did not work as expected.
• Resolved issue where connecting airport is not saved on reservation form.
• Resolved issue where sending one or more quotes from Document Center throws 404 error
• Resolved issue when selecting an Airport caused reservation form to sometimes become unresponsive.
• Resolved issue where Daily Notes on first of month were not shown in calendar.
• Resolved issue with Invoice search only showing first 100 results. All results will now be shown.
• Resolved issue when trying to save column configuration for the Employee Detailed Pay item Analysis report.
• Resolved issue where Reservation Pricing security was not working on new reservation form layout
• Resolved issue where sending SMS/email from dispatch grid sometimes through an error and did not work properly.

Express (critical updates only since Express is in maintenance mode)

• Added support to hide customer name on greet sign and driver trips list if Trip Ticket hide customer name setting is enabled
• Resolved issue where cancelling a trip did not send driver cancel notification

Reports

• Modified Next Segment display to not show segments currently ion Quote status.
• Resolved issue where Trip Ticket is not showing Additional Passenger flight information as entered in InVision

Platform changes (all clients and services)

• Added Zoho CRM Synchronization support: The ability to configure FASTTRAK to synchronize Customers, Corporate Accounts and Affiliates into a Zoho CRM organization on a nightly basis
  • Must be subscribed to through the FASTTRAK sales process. 
  • Contact support@fasttrakcloud.com for more information
• Added the ability to send a Digital Signing request of a single document when selecting multiple reservations in the document center (Trip Estimate only).
• Added out of service feedback 
  • when setting a vehicle to out of service if the vehicle is assigned to future reservations. 
  • on the dispatch list if an assigned vehicle is out of service during the reservation timeframe
• Added GEO support for the Hide from Driver flag for variable fee items (previously only supported by Hourly/P2p plans)
• Added better logging for affiliate operation to aid in diagnosing integration failures (support tool)
• Added the ability for Profile-level discounts to be applied for GEO pricing reservations
• Resolved issue where Commission Agent Pay was not auto-calculated during billing closeout depending on Affiliate Pay settings (affiliate reservations).
• Resolved issue with GEO Pricing and the display of Quantifiable fixed charge items
• Resolved issue where 24 hour passenger notification was being sent twice
• Resolved/renamed Driver Update notification to passenger for clarity 

Ultimate

• Resolved issue on Ultimate Reservation form where tabbing between fields was not in the correct order (bags to trip notes issue)
• Resolved issue when resurrecting a previously deleted user did not find the previous user if the username case was different, resulting in a user login issue and general user management difficulties
• Resolved issue with GNet affiliate assignment and warning messages not appearing in the ultimate application

InVision

• Added the ability to assign pay during the affiliate assignment process on the dispatch screen
• Added prompt to update an existing reservations Garage Time and Spot Time is the scheduled pick-up is modified on the reservation form or dispatch list.
• Added the ability to select a passengers primary or secondary address when selecting a passenger on the reservation form
• Resolved an issue in Charter Legs where pricing was not updated automatically when the Vehicle Type changed.
• Resolved issue where pricing was not required when adding a corporate profile
• Resolved issue where initial load of reservation form did not bias auto-complete addresses
• Resolved issue where adding an affiliate in InVision failed
• Added the ability to manage Express user permissions form InVision.

Express

• Added logic to hide Customer name in Driver View if Trip Ticket setting is set to hide
• Resolved issue where adding an affiliate failed with error

Payments Web

• Added the ability to add Credit Card security code for payment processor
• Resolved issue where Corporate profile was linked to Reservation deposits, duplicating where they are shown in FASTTRAK
• Resolved labeling issue on Arrival reservations

Reporting Web

• Added highlight of additional notes on emailed documents to hopefully highlight for better visibility by end customer
• Added Electronic Affiliate note at top of affiliate confirmations if the affiliate is an electronic affiliate, stating the reservation may also have been sent electronically and to confirm not a duplicate
• Resolved issue where pay report did not show passenger reference correctly

Customer Portal

• Updated Customer Portal Only (currently in pre-release)
• Added the ability to support promo codes entered by customer during the Portal booking process which adds a fixed or variable discount depending on operator configuration
• Added Custom Vehicle Type image support for Customer Portal
• Added new Customer Portal setup documentation and theme options (supports updated Customer Portal)

Note: Starting October 2023 all InVision updates will be managed here as part of the platform release notes.

Click here to see previous release notes to the InVision application.

Platform changes (all clients and services)

• Added Affiliate Pay auto-calculation support, similar to Employee Pay auto-calculation
• Added support for roll-up GEO pricing: Incremental Distance and Duration can be configured to "roll-up" into a single Base rate instead of individual line items.
• Added Payment Web support for Profile Customer Deposits, Corporate Deposits and Invoice Payments.
• Added ability to "hide" selected variable rates from drivers. Also included is a non-driver amount independent from total charges amount on the reservation form to show the amount the driver sees on the Trip Ticket as compared to total charges within the reservation
• Added change log support for customer profile change on reservation
• Removed the ability to change customer on affiliate reservations, not supported in down-stream integrations
• Added the ability to select charter-level documents when sending communication for a charter leg reservation
• Added social link options to company information in support of future Customer Portal functionality
• Added new settings for new version of the Customer Portal:
  • New color theme options
  • New custom widget and CSS support
• Changed default for automated statement runs to NOT include zero-balance invoices
• Fixed issue where setting to send/not send SMS pre-trip reminders to drivers was not being respected
• Resolved issue where reservation ID's greater then 1M were causing issues in passenger trip links; i.e. www.mylink.limo/ID

Reporting

• Added pick-up and drop-off to employee pay reports
• Added sort by last name on driver pay reports
• Added trip notes to trip invoice estimate

Ultimate-only

• Added Prompt to update garage time if scheduled pick-up is modified from reservation form.
• Added customer contact information to booking summary report (in support of external communication requirements)
• Resolved issue where when sending a quote, it was sending to more options than selected
• Resolved a few support/help links within the exe
• Added the ability to send charter documents from Ultimate (Driver Itinerary, Customer Itinerary, etc.)
• Fixed issue where Web Service User permissions were not editable after initial save 
• Fixed issue with order of send options in Send dialog for corporate contacts
• Added out-of-service feedback when changing out-of-service details of a vehicle so operator will know if out of service vehicle is assigned to future reservations

Added Payment Requests support via Email and SMS

• The ability to send a customer (or specific email/SMS) a request for payment.
• The payment request via email or SMS includes a link to a website where the external customer can enter credit card information securely
• The credit card is charged and the payment is held under the related reservation as a Reservation Deposit for payment when the reservation is invoiced in billing
• To access, click the Deposits button within a reservation and select the Payments Request tab
• A list of all requests can be reviewed within the Communications Queue area

Payment Request Support from Reservation Form -> Deposits

Payment Request list in Communications Queue

Payment Portal UI

• Added feedback on Credit Card form in Customer/Corporate profile forms on whether the Credit Card is expired or expiring soon. This provides some insight to users without having to view all credit card information; entering credentials and log credit card view audits for PCI compliance
• Added additional details to Send Email forms email options displaying type/origin of email (customer, passenger, contact, etc.)
• Added username to Adjustment reports
• Added dispatch status to change log
• Added +- 18 hour option to dispatch search/display options
• Added passenger email selection added to Email Invoice Form option list
• Added support for front.com communication platform and integration of Twilio SMS inboxes. See the front.com site for more information.
• Added permission check in email queue to disallow users to view pay report if they don't have pay permissions
• Modified functionality: Billing Start and Billing End are now required in billing. Not setting these values can cause downstream issues in invoicing.
• Modified Functionality: Invoice items can no longer be removed from a cancelled invoice. This was causing issues with the billing assemble invoice item process.
• Resolved issue where unassign of an affiliate driver also removed the affiliate and sent an unassigned SMS communication. Instead, the affiliate driver is removed but the affiliate remains assigned with no communication.
• Resolved issue with contract text UI display when sending Trip Manifest from multiple documents
• Resolved issue with Billing -> Get Completed operation where an error was thrown when estimated hours was not set correctly, generally via API/Web Service integrations
• Resolved issue where Flight Tracking lead time and window settings were not saved correctly in database

• Added support for a condensed manifest option from Send multiple documents area
• Added ability to include the open Profile Deposit List on Trip Estimates when sending from Multiple Documents area
• Added a new setting to show/hide Tax % on Tax items for confirmations

General (all applications)

• GEO Block Pricing support. GEO pricing was extended to include support for blocks of minutes or miles/kilometers instead of incremental per minute/mile calculations. 
  • Example: A 15 mile trip lasts 30 minutes.
    • GEO Block Pricing: 
      • Configured to charge $10.00 for every 10 miles
      • Configured to charge $50.00 for every 30 minutes
      • Trip cost = $20 + $50 = $70
    • GEO Incremental Pricing:
      • Configured to charge $1.00 for every 1 mile
      • Configured to charge $2.00 for every 1 minute
      • Trip cost = $15 + $60 = $45
• Account Closed Support: In addition to inactive customers, you can now set customers to be closed.
  • Inactive: Hidden from default view but available for new reservations
  • Closed: Hidden from default view and NOT Available for new reservations.
• Added Driver Pay % of Subtotal setting when calculating driver pay
• New Flight Tracking Settings: Added the ability to increase the frequency of checks and the time to look ahead when checking flight status (may increase flight check costs to operator).
• Added Quality Rating to Driver Selection dropdown
• Added Username mapping to Change Log for Express and Driver generated logs.
• Increased size of Daily Notes field
• Increased size of Customer/Corporate profiles notes fields
• Added Exclude from Billing selection to Change Log
• Redirected all help files to FASTTTRAK support (https://support.ifasttrak.com)

Driver App

• Driver Rejects of trips will now be captured as an incident in the reservation. As before, the status will continue to be set to Trip Confirmed and Driver Dispatch Status set to "Rejected by Driver".

Email/SMS Notifications

• Added the ability to add/customize additional text sent with pre-trip communication (may increase overall SMS cost).
  

Reports

• Added Reservation ID and last 4 digits of credit card on Deposit Receipt

Dashboards

• Resolved issue with high numbered reservations and ability to track progress of trip via passenger trip link and Crew App

Integrations

• Resolved invalid status result for DEEM Transponet requests that violate lead times in operator database.
  
• Default customer settings better supported when created via legacy SOAP API and subsequent integrations (GNet, DEEM, Groundspan, etc.)

• Removed Driver Dispatch Status when reservation is copied and/or repeated
• Resolved issue where booker notifications for disabled contacts were being sent inadvertently
• Resolved issue where clearing an affiliate was not clearing affiliate equipment and causing issue when assigning other drivers.
• Added the ability to review available deposits from the underlying profile when in the reservation deposits view (for comparison and notification purposes only).
• Added customer defaults to Customer importer process when migrating to FASTTRAK
• Changed auto-send behavior for quotations. Quotations will ALWAYS prompt to send regardless of underlying auto-send confirmation settings.
• Resolved issue with repeat operation when persisting driver, not setting driver type correctly (employee/affiliate) which caused downstream issue with driver selection timeframe/hours detail on driver assignment dropdown/grid.
• Added Vehicle ID to mileage report
• Modified Send Invoice to not include passenger email for default selection.

General

• Support for adding a limited number of Support Documents to a reservation. These documents will then be available to send along with various send screens.
• Support for Fixed Charge Item overrides at the Fixed Rate/P2P level. You now have the ability to adjust a fixed charge items default cost dependent on which flat rate/P2P it matches.
• Minor backend updates to real time flight status check to limit updates based on status

Email/SMS Notifications

• Quote reminders can now be sent automatically on a nightly basis. Once enabled, they can be sent every x days prior to trip. See Quotation Notification settings in System Settings to configure.
• Email queue will now show the customer mail sent/received status on sent messages (e.g. sent, bounced, mailbox not available, email address does not exists, email server down, etc.)
• Minor changes were made to SMS messages to limit the text length and overall SMS costs.
• Resolved issue where reservation updates were always sending passenger SMS when status was En route or On Location.
• Incoming SMS will now look at affiliate drivers when deciphering the from entity
  

Reports

• Charter documents sent to customers will now use customer legs only when displaying date information on itinerary and confirmation. Previously, these documents used all legs including internal non-customer support legs (i.e. deadhead, driver swap, etc.).
• Added new settings for invoices:
  • Show/hide Pick-up Time
  • Show/Hide Drop-off Time
• Updated order of trip ticket audit times on invoice
• Trip Ticket arrival/departure info and pickup time will now be highlighted
• Company filter support added to pay reports
• Added affiliate driver information on Dispatch Manifest when affiliate driver is assigned.

Dashboards

• Added longer timeout to dispatch dashboard so refresh can be used for up to 12 hours

• Saving a quote will now prompt to send quote document to customer (similar to current booked functionality)
• Additional Payment Methods and Options added (e.g. Venmo, Zelle, etc.)
• Added additional details to Send SMS screen to describe number of segments and messages that include non-standard characters (i.e. more expensive to send).
• Adding a passenger from the profile passenger list will now default additional passenger notes field.
• Company name now required on pay items
• When updating an arrival/departure reservation where scheduled pickup is moved to a different day, the flight time will be moved automatically with a prompt to confirm flight time on the reservation form. Additionally, outdated real-time status info will be reset accordingly.
• Actual/informative GNet error will now be shown to users when farming out to GNet (e.g. Pick-up address not set, etc.)
• Added additional functionality to send Trip Tickets including manual address, notes, attachments, etc.
  
• Inactive vehicles were removed from the Vehicle Revenue Analysis reports
• UI will now only allow a single window for any given reservation edit.
• Resolved issue where copying a reservation would allow the user to inadvertently remove a copied reservation if multiple windows were open.
• Minor change to allow scheduled pickup edit on reservation form when in billing area.
• Resolved minor display issue in reservation form where reservation form was hiding part of the auto-complete address box.
• Added the ability to group and aggregate row data in the employee pay field for additional grid/reporting functionality
• Added number of segments to SMS queue
• Added scheduled pickup column to Digital Signature queue
• Reservation form => Ordered by will not default cell # when selected
• Resolved issue with company security and the ability to edit from search results
• Resolved issue where vehicle type in change log was incorrect when pricing plan was changed on edit
• Added the ability to update real-time flight status manually via the right-click detail form for arrivals and departures.
• Resolved issue where automated messages sometimes concatenated email addresses causing a failure
• Removed obsolete Livery # from Dispatch grid (license info supersedes this)
• Minor updates to Login History display including InVision, Express, IP Address, etc.

• Added Ordered By selection support for corporate contacts creating reservations. The value will default to current contact, but can be changed as necessary in support of the reservation (i.e. notifications, etc.)
• Minor adjustments to calendar control on mobile devices (previously blocked user input on IOS)
• Resolved issue where user updates to profile would set some settings back to their defaults.
• Resolved issue where Customer Portal profile changes were not being logged in Change Log

Click here for previous release notes.